In today’s world, running a business without email is completely like walking in the dark with a blindfold and my eyes closed. And then some. My email provider has accepted that through a fauIt at their end, I have “fallen off” their system, whatever that means, and that yes, I have currently no email access. I asked Copilot how to email them angrily without being rude (to be honest, I have already sent them several emails during the almost week with no business email – thank goodness for a Gmail backup email address).
Dear [Email Provider’s Name],
I am extremely disappointed with the ongoing issue affecting my email service. As a small business owner in the floral industry, this week is our busiest time of the year with Valentine’s Day approaching. The inability to receive or send emails for nearly a week has severely impacted our operations and customer satisfaction.
This disruption, which you have acknowledged is due to a fault on your end, has caused significant stress and potential loss of business. I urge you to resolve this matter immediately and ensure it doesn’t happen again in the future.
Sincerely, [Your Name]
In the meantime, if you have contacted me through our “normal but broken” email address, and I haven’t responded, please use the address above. It always works! Thank you to those who texted their orders, or otherwise figured out how to message me.
PS when the email provider does fix their issue, please continue to use this email address, info@martinboroughmanor.co.nz it matches our change in brand some years ago.